Problem with embedding the enquiry form

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Avatar Simon Langford 2 posts

Hi,

I’ve been trying to embed the Rentability enquiry form into my website, but whatever I try I can’t make it give any feedback to the user when the “Submit enquiry” button is pressed. Without any feedback, the user goes to the trouble of completing the form, presses the “Submit” button and … nothing happens. Actually, the enquiry does get posted and an email does get sent, but nothing SEEMS to have happened. This makes the user feel like he/she has wasted his/her time. Looking at the Rentability javascript it seems like there should be a “your enquiry has been posted” message, but for some reason it doesn’t appear.

I’m using IE7.0 on Windows XP, which reports “Errors on page” when the submit button is pressed.

 
Avatar Josh Portway 14 posts

Hi Simon, This was an error that occurred briefly for some users with a recent update to the site. The bug has been fixed now. Thanks for pointing this out – By the way, if you have bug reports such as this it’s much quicker to send them to “support@rentability.com” – we get thm directly thaen and will generally act on them much faster than postings to the forum. We usually try to fix serious bugs like this within a few hours of the report.

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