Before you can publish your property listing we require :

• • That you have at least one photograph attached to the property listing
• • That you have set pricing information
• • That you have validated your email address

Normally the biggest problems are caused by the email address validation process. It’s important for us to know that we can successfully send emails to you, because we need to be sure that you will receive the notifications we send when someone makes an enquiry about your property. It would be frustrating for yourself, and irritating for our website visitors if they made an enquiry about your property but never received a reply because you didn’t know about it.

Occasionally people create accounts with slightly misspelled email addresses, or they have email service providers who mistakenly block our emails after misidentifying them as spam. Our email validation process is an attempt to catch these kinds of problems early before you have published your listing. When you first sign up to Rentability we send you an email which contains a web link – in order to validate your email address all you need to do is click this link (or copy and paste it into your web browser if your email program won’t allow you to click links in emails). Normally this process just takes a couple of seconds and it assures us that our emails are getting through.

If you haven’t received the validation email from us then it’s not possible to publish your property listing. The first thing to do in this situation is to check that the email address you’ve given us is correct – go to the “Account” section of your Rentability Dashboard and correct the address if necessary.

Assuming that you’ve supplied the correct email address, then next thing to do is to go through the “junk mail” or “spam” filters of your email system. Most email systems have some kind of feature to automatically filter our spam and either delete it or (more usually) put it in a special “junk mail” folder. Unfortunately, these systems aren’t 100% reliable in identifying spam and occasionally filter out legitimate emails. Look through your junk mail system and try to find the validation email we sent you (it will have a subject like “welcome to Rentability”). If you find that our email has been marked as spam then you need to teach your email system that it isn’t junk mail so that future emails from us don’t get filtered in the same way. Most email systems have a button you can press which says “not junk” or something similar – the exact process varies from one email system to another.

It’s possible (though unlikely) that our validation email may simply have been lost in transit – to get the system to send another email log into your Rentability dashboard. If you haven’t yet validated your email address you’ll see an item in your “TODO” list (on the left of the screen) requesting you to do so. Keep clicking the “more…” links on this todo list item until you come to the option to request us to send another email – if you click it we should resend the message within a couple of minutes.

If all else fails get in touch with us at support@rentability.com and we’ll try to work with you to resolve the problem.